Ship your item back to Cookie

• To return an item to Cookie , please contact us via Cookie website or Cookie Facebook page.
• You can either drop off at our office address or schedule a pickup which our service will pick up within 7 days.

• The non-transferable Cookie Home 6-month limited warranty is a voluntary Service Provider’s warranty, which is applicable from the original date of purchase upon the completion of the form.
• This warranty covers the manufacturing defects of hardware, accessories and/or software error under normal use and maintenance.
• Repair or replacement under the terms of this warranty does not provide the right to extension or renewal of the warranty period. Exchange units assume the remaining warranty of the original product.
• Service Provider: Cookie Media Co., Ltd.’s obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be detective.
• The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. Accessories such as HDMI cable and RCU: Remote control unit can be bought separately at an additional cost.
• Cookie Media Co., Ltd. reserves the right to make final decisions regarding problem determination and the appropriate service option.

This limited warranty is NOT applicable in any of the following cases:

1. Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
2. Conditions, malfunctions, damage or firmware flash not resulting from defects in material or workmanship as determined by the company personnel.
3. The filled information has been removed or edited after the original purchase of the product.
4. Modification or alteration of any nature is made in the electrical circuitry / or physical construction of the set.
5. The set top box has been tampered with or damaged/opened or the set top box seal has been broken.
6. Defects due to cause beyond control like lightning, abnormal voltage or while in transit.
7. Site (premises where the product is kept) conditions that do not conform to the recommended operating conditions of the machine and improper placement of the product.
8. The original serial number or MAC number is removed, obliterated or altered from the set top box.

To obtain warranty service, you must first contact us through Cookie website or Cookie Facebook page to determine the problem and we will provide the most appropriate solution.

Delivery Time

• Order confirmation SMS message will be sent to your phone number after delivery information and payment method are confirmed.
• Your order will be delivered within 3 working days (Yangon area) and 7 working days (non-Yangon area) after order confirmation.
• Our Delivery partner will contact you for your available delivery date.
• For more information, please check our Delivery partner.

Delivery Fees

• Enjoy free delivery if your address is in Yangon area. Please click here to see if you are entitled for free delivery.
• If you are not available on the delivery date, please reschedule for another date with the delivery service.
• If you cancel or become unable to be contacted for delivery first attempt, you will have to pay in full for the second attempt directly to the delivery agent.
• If your address is out of Yangon area, delivery fees may vary.

Track my order

• Your tracking ID will be sent to your phone number from our Delivery partners.
• An AWB bill will also be attached to the product with order information.
• Order status can be checked here with given tracking ID.

• The product must be unused and without any flaws.
• If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
• The product must include invoice, user manual, warranty cards, accessories and freebies.
• The product must be returned in the original and undamaged packaging / box.
• The product must be returned in the same condition with shipping label attached.
• For more information on warranty claims, please view our Warranty Policy.