FAQs

About Us

Cookie is a mobile entertainment platform that allows viewers to watch live TV and movies on demand anytime and anywhere. Each account is allowed to have up to 5 profiles so that you can share Cookie moment with your friends and family.
" Cookies are our unique in-app cash that can only be used on the Cookie app. Once you top up Cookies, you can purchase any subscriptions and transactional VODs.Please note that any pre-paid Cookies have no expiration date while complimentary Bonus Cookies can be used only for the specified period."
You can watch Cookie on your mobile devices such as smart phones and tablets.
Cookie offers two special 30-day subscriptions - Cookie and Cookie Lite. With one single subscription, you can access live TV channels, free contents from ""Free Movie Zone"" , and unbeatable exclusive discounts on transactional VODs. Each account is allowed to have up to 5 profiles, which means you can share our wide selection of movies and TV channels with your friends and family. Even without a subscription, you can still pay for an individual movie you like and watch it on Cookie.

Getting Started

It's pretty easy. Open the Cookie app and sign up by using your Facebook account and phone number.
We are providing warm services to your loved ones as well. That is, you can create profiles under one Cookie account which enables you to register up to 10 different devices and use 5 devices at the same time.
The first profile created is considered the primary profile and is directly linked with the Facebook account at the time of the sign-up.For secondary profiles, you must create a password. A password is required for profile users to sign in with the phone number associated with the main profile.
1. Access to all purchased or rented products, TV plans, free movies, and even TVODs. 2. Ability to purchase or rent products 3. Access to Cookies (in-app cash); any profile users can top up and spend. 4. Cookie Transaction History 5. Special offers such as coupons and e-vouchers 6. Profile management - Anyone can change, delete, and add profile names. However, no primary account can be deleted.
Each profile user will have: 1. Downloaded movies 2. Wish List 3. Continue Watching 4. Password management - only the primary account can create and edit it. 5. Coming soon - personalized TV show and movie suggestions. We are working on it.
I'm sorry to hear that happened. Unfortunately, once a profile's deleted, it cannot be reversed.
Go to your application store and search "Cookie. Once you see our logo, please don't hesitate. Click on the install button and try out our services.
You can connect to Cookie either with Android or iOS device. Please make sure you have the following specifications on your devices. Android Hardware: CPU - Greater than 1.2GHz RAM - 1GB or higher Operating System: Android OS 5 or higher iOS Devices: iPhone, iPad, iPad Mini, and iPod touch Operating System : iOS 10.0 and higher
We ask for your phone number to add a layer of security to your account that no one else has access to. We do not sell your personal information to or share it with unaffiliated third parties for their own advertising or marketing purposes.

Product and Services

Did you ever get tired of missing your favorite TV show? Well, no worries, we are here to give you a new revolutionary experience called "catch-up". With this convenient service, you can "catch up" the shows you've missed on Cookie for up to 1 week after they've been broadcast.
Cookie offers two special 30-day subscriptions - Cookie and Cookie Lite. With one single subscription, you can access live TV channels, free contents from "Free Movie Zone" , and unbeatable exclusive discounts on transactional VODs.
This is the plan that allows you to enjoy selected channels, including "catch-up" service for only 1,900 Cookies for 30 days. Just like Cookie Plan, it also gives you unlimited access to Free Movie Zone and exclusive discounts on entire VODs as well.
This is the plan that allows you to enjoy all channels including "catch-up" service for only 4,900 Cookies for 30 days. Premium channels such as HBO and Fox Sports are available. Just like Cookie Lite Plan, it also gives you unlimited access to Free Movie Zone and exclusive discounts on entire VODs as well.
If you purchase Cookie Lite Plan or Cookie Plan, you will also be able to use Free Movie Zone free of charge, which is a collection of selected classic movies and TV shows.
It means a transactional VOD. Unlike a subscription-based VOD, You don't need to pay any monthly fees. Just select the movie you like, rent it and watch it. If you subscribe to any Cookie's 30-day subscription plan, TVOD prices will range between 199Kyats to 499Kyats only. Without any subscription, they will cost between 900Kyats to 2000Kyats. So having a subscription sounds like a great deal!
Once you buy any of the two subscription plans, the adjusted TVOD prices will automatically appear. There is no need to register and redeem coupons. We made it simple and easy for you.
Yes, you can download any movies and TV shows from our "TVOD (Transactional VOD)," simply select the "Download" button, and you are ready. You can find and watch your downloaded movies under "My Library > My Downloads". Some content may not be allowed for downloading subject to our agreement with content holders. You cannot download TV shows, but you can use Catch-Up service to replay the shows within the previous week. 
There is no limit in the number of friends and family you can refer. Please be advised that the cookies you earn from this referral program are Bonus cookies, which means that they are not transferable and are valid only for 30 days.
Spread your love for Cookie and earn bonus cookies. Whenever your friends install Cookie and sign up, you can earn 1,000 Bonus Cookies. Your unique code can be found under the main menu. You can simply copy and paste the code and send it to your friends. Or go to "Refer & Earn," click "Share Your Code" and choose an app you'd like to use.
Cookie subscription is on a prepaid basis. Your current subscription plan will be valid for 30 days from the date of purchase. If you would like to change your plan, you can either wait until your current plan expires or buy a new (Higher-tier) plan. The new plan will be effective on the purchase date. Please note that if you accidentally purchase a lower-tier plan while having a valid higher-tier one, no refund will be made.

Cookie Home's Product and Services

Cookie Home is a magic box which allows you to watch your favorite Cookie content on a big screen in your comfortable living room. With your Cookie account, you can tune into local news channels, watch a series of box office hits on HBO with Myanmar subtitles. Or sit back and enjoy the latest Hollywood movies and Korean TV shows on-demand on your own TV.
In Cookie Home box, you will find a set of set-top-box, Bluetooth Remote Control Unit, Power Adapter, HDMI cable and User manual.
By signing in Google Play Store, you can download any app you like from the store easily by yourself.
Cookie Home is the only Google-certified Android TV in Myanmar, it comes with Google Voice Search (Myanmar language might not be recognised) and Chromecast built-in. All the apps on Cookie Home will be 100% optimized for Android TV.
Sign in to Google Play Store by using your email, or typing visit androidtv.com/setup on your phone or laptop. Go to Play Store to download any app you want.
Cookie Home can be bought in Cookie Mobile app and Cookie Myanmar Facebook messenger.
Our delivery service partner will send an SMS message with tracking ID. Please click here to track your order.
We have included User manual in the box. Please connect to Wi-Fi, TV and with Bluetooth remote as per instruction and you are good to go. If you require more assistance, please contact us via messenger.
Cookie Home works with most of the HD TV sets or 4K/UHD TV sets that have a HDMI cable.
Yes if the game console has a plug and play function with the USB cable. For detailed compatibility of each game console, we recommend checking with the seller/manufacturer of your game console.
You can change the language setting from the Settings menu located at the top right of the firmware. Select Settings > Device Preference > Language to make the change. Just a reminder that there is no Myanmar supported by Google. However, the good news is that you can enjoy Myanmar language on Cookie app.
Video: MKV/WMV/VC-1 SP/MP/AP/MPEG/DAT/AVI/MOV/ISO/MP4/RM/H.264 Audio: MP3/WMA/AAC/APE/FLAC/MKA
You can, with Google Chromecast built-in, screen mirroring is available now.
Yes, but the Cookie app does not work from outside of Myanmar.
Yes, you need internet connect to use Cookie Home. You can either connect Home>System Setting>Network Setting or connect via LAN.
Cookie Home includes a 6-month warranty. Your warranty card needs to be completed in order to claim warranty. For more information on Warranty Policy, please go to About Cookie Home > Warranty Policy.
Please do a simple trouble-shooting by switching on and off, connecting and disconnecting to Wi-Fi and TV. Please do not attempt to open the box yourself as it could null the warranty. Please contact us via messenger.
You can buy it separately with an additional charge. Please contact Customer Service via messenger.
Launch Cookie app on your mobile to sign up for a new account. Scan QR code using Cookie-only scanner, located on Cookie Home tab on your mobile app.
Yes, with your existing account and subscription plan. But to enjoy live TV on your new Cookie Home, you need to upgrade the subscription plan to "Cookie Premium". Without upgrading the plan, you can still enjoy discounts on every VODs you rent and watch what you've already rented.
Yes, you can watch our in-house channel, Cookie TV channel showcasing upcoming programs and titles on our TV and VOD service without signing up for membership or subscription. Transactional VODs are available without our 30-day subscription. But remember, with our subscription, you get about 70% discounts on every rent, so why not sign up for a subscription?
Launch Cookie app and go to Subscription menu located on top right corner. Select the plan you want to get it started!
It is the same service as the mobile version, yet, it's optimised for Android TV UI. Please click here to see supported devices for our Cookie TV app.
Go to Apps, Search at Playstore and type Cookie.
Sorry for the inconvenience. As many Android TVs do not come with enough storage spaces, the downloading option is not allowed.
Yes, you can continue to watch your content saved under "Continue Watching" across your devices.
Yes,you can enjoy concurrent streaming on up to 5 mobile devices + 1 Cookie Home.
Password can only be changed on the mobile app.
You can enjoy attractive discount rate when you subscribed for longer period needless to say that you don't have to subcribe monthly.
We have Cookie Premium plan for Cookie Home TV app. You can enjoy every live channels we offer, free movie zone and amazing discount on TVODs.
Cookie Lite and Cookie plans are exclusively optimized for mobile devices, therefore, if you want to watch live TV channels on your Android TV, you must purchase Cookie Premium. However, any VODs you rent can be streamed on both mobile devices and Android TV; you can get discounts on VODs on both platforms as well.
Once you play the video you rent, press "down" button on your remote. The Subtitle / Audio options will appear.
No, some functions are restricted on the Android TV app including Cookie top up, signing up and registering promo coupons. Please use your mobile devices for them.

Cookies & Payments

One Cookie is equal to "1 kyat". So if you want to buy 2,000 Cookies, you will need to spend 2,000 kyats.
The minimum top-up amount is "1,000" Cookies on Android phones and 1,600 Cookies on iPhones.
"To top up your Cookies balance, go to TOP UP YOUR COOKIES and enter the amount you wish to purchase in increments of 100. However, the amount has to be more than 1,000. You can currently choose one of these options to buy Cookies. KBZ Bank MPT, Telenor & Oooredoo Wave Money OK Dollar VISA/MASTER Credit Card In-App purchase (iOs only)
Bonus Cookies are complimentary Cookies that you can earn by participating in promotional events. Unlike "regular" Cookies that you pay for, Bonus Cookies are not transferrable. You can't gift Bonus Cookies to someone else or can't give someone the movies you've bought with Bonus Cookies. Please be advised that Bonus Cookies are only valid for 30 days after the issue date.
Go to "My Promo", select "Register promo code", and enter the Promo code that you've received. You will see the confirmation message.
Catch-up service might not be available for some of the channels on Cookie according to our agreement with copyright holders of the channels.
We aim to provide the download function for all of our content in TVOD; there might be certain content that you can’t download but stream only due to the policy of the copyright holder. Please be aware that if you can’t download such material from Cookie, you can’t download it from any other OTT services as well.